Aligned certification has a formal procedure in place to handle appeals received from its certified clients/applicants, against certification decisions that it makes.
The definition of an appeal is: a formal request for a decision against the certification decision to be changed.
If you are a certified client of Aligned Certification Ltd and wish to appeal against a decision made by Aligned Certification Ltd, please do so by email or in writing.
An Aligned certified client/an applicant, may appeal against a decision made by Aligned if the following circumstances arise:
- Remove certification approval
- Withdraw its certification
- Suspended certification
- Reduce scope of certification
- Refuse to accept an application for certification
- Refuse to proceed with an assessment
- You disagree with a decision made by an auditor Aligned auditor an during an assessment
When an appeal is received we shall record the following details:
- Name of the appellant
- Certificate number (if applicable)
- Date the appeal was made
Aligned aim to process all appeals within 28 days from receipt of an appeal. The appellant shall be kept informed at all times. If an appeal cannot be settled the matter may be referred to the Committee for Impartiality.
The person making the appeal shall be informed as soon as a final decision has been made. The reasons behind the final decision shall be stated and made aware to the person making the appeal whether it is upheld or rejected. If an appeal decision is not accepted by the appellant the appeal shall be escalated to the Impartiality Committee who shall have the final authority on the decision.
